Job Posting Details
JobPostingID: 13808 StartDate: Start Now
PositionStatus: Contract-to-Hire Req. Education: 2yr Degree
HourlyWage: Salary: Unspecified
Industry: Warehouse & Distribution LanguageSkills:
JobType: Clerical JobLocation: NJ - Dayton

Job Posting

Customer Support Specialist


We have an exciting opportunity for a CUSTOMER RELATIONS SPECIALIST to provide a variety of customer service support to one of our largest customers. This position will be based at the customer location in Dayton, NJ.

Skills / Requirements:
• Some knowledge of the Logistics / Transportation Industry, Ocean / Air Freight products and business systems
• Strong customer service, relationship building skills
• Excellent communication (oral and written), and interpersonal skills
• Proficiency with Microsoft Office products (ie)Outlook, Word, Excel, PowerPoint)
• Strong business acumen
• Associates degree is preferred

Key Responsibilities:
• Handles incoming calls with the intent of providing customer satisfaction, retention, and/or extending contact to sell new or additional products and/or services
• Works in conjunction with outside sales representatives to provide pre-and /or post-sales support
• Proactively informs customer on shipment status, exceptions and provides timely updates on incident solution
• Provides spot quotations and closes contract
• Accepts all orders (from customer or overseas office) and processes them for handover to Operations
• Effectively handles any customer issues; solves customer issues, or assigns tasks to other functions in a time efficient manner
• Acts as first contact point for customer claims for notification and reception of claims and respective document collection
• Collaborates closely with Operations, Sales, and other departments for smooth handling of shipments with continuous updates
• Reviews customer reports and provides to customer

Pay Rate & Schedule $20.00 - $25.00 depending on experience
Mon-Fri. 830 am to 500 pm

For immediate consideration please apply by following job link:

Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the following EEO is The Law poster:

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